The hardware was never the problem. The service was.
Commercial gate operators are built to run 10 to 20 years. What breaks them is neglect: no monitoring, no SLA, a gate propped open until it seizes. NXTGEN PropTech puts every gate on a managed service plan — 24/7 monitoring, daily virtual patrols, and a 2-business-day dispatch SLA.
Built to last. Run into the ground.
The gate isn't the weak point. The way it's managed is.
Systems in the DoorKing, Viking, and LiftMaster class are rated for millions of open-close cycles and a 10- to 20-year service life when properly maintained. Maintained on a schedule, a commercial operator just runs.
The failure isn't mechanical. It's operational. Gated properties now absorb constant rideshare and delivery traffic the hardware was never designed around — on top of shared codes and gates held open out of habit. Without monitoring or a response SLA, a fault goes unnoticed until a resident calls the office — and the fix takes days.
That gap starts a spiral. A broken gate gets propped open so residents and drivers can get through — the security residents were promised is gone, and hardware left open and exposed starts to seize. Minor faults compound into motor, chain, and board failures: the expensive kind. A gate engineered for two decades gets torn apart by two years of neglect.
Monitored 24/7. Patrolled 365 days a year.
Every managed gate reports to the Network Operations Center — most faults are found and fixed before a resident ever notices.
What's on the plan
One core program. Every managed gate gets all of it.
- 24/7 Network Operations Center monitoring on every gate, tracking status and health in real time
- Daily virtual patrols, 365 days a year — faults get caught before residents notice
- Monthly preventive maintenance and a full health check on every gate
- A 2-business-day dispatch SLA when a remote fix doesn't resolve the issue
- One monitored camera at every gate system entry, standard
- Brivo Mobile Pass smartphone credentials for every resident — no fobs, no shared codes
- Automatic sync with Yardi, RealPage, or Entrata: move-ins provision access, move-outs revoke it, no manual entry
- A QR-code visitor entry point at every gate system, with a UniFi digital callbox available as an upgrade
- Existing DoorKing and Viking operators stay in service — no forced rip-out
How it works
Three phases. The third one never ends.
Assessment
A technician surveys every gate system on your property — operators, safety devices, wiring, connectivity, and power — and documents the condition of each gate.
Install
Equipment is provisioned to that survey: controllers, resident credentials, cameras, and callbox tier. Existing DoorKing and Viking operators that pass inspection stay in place — only what needs to change gets replaced.
Managed loop
Once live, your gates run under continuous monitoring: daily virtual patrols, monthly preventive maintenance, and a 2-business-day dispatch SLA if a remote fix doesn't resolve a fault. Install is the beginning of the work, not the end of it.
The numbers
Grounded in operator specifications and service data, not marketing math.
The callbox that answers.
From a QR-code visitor point to a full video callbox — visitors are verified and buzzed through without a guard shack, and every entry is logged.
Frequently asked questions
What does the SLA actually cover?
Every managed gate is monitored 24/7 by NXTGEN's Network Operations Center, with virtual patrols daily, 365 days a year. When a fault is detected, we attempt a remote fix first — a power cycle or relay trigger. If that doesn't resolve it, a technician is dispatched to your site within 2 business days.
Do we have to replace our existing gate operators?
No. NXTGEN PropTech services DoorKing and Viking operators already on your property, alongside any new equipment. Hardware that passes inspection stays — you don't pay to rip out equipment that still works.
What happens if a vehicle strikes the gate?
Physical damage to the gate structure — including a vehicle strike — falls outside the standard managed plan and remains the property's responsibility to repair. The relay wiring, controllers, and other managed equipment inside the system stay covered under your service agreement.
What are the callbox options?
Every gate system comes standard with a QR-code entry point for visitor access. Properties that want a fuller intercom experience can upgrade to a UniFi-based digital callbox with two-way video.
How do resident credentials work, and what happens when someone moves out?
Residents get a Brivo Mobile Pass — a smartphone credential that works at gates, doors, and callboxes, replacing fobs and shared codes. Because NXTGEN syncs directly with your PMS — Yardi, RealPage, or Entrata — move-ins provision access automatically and move-outs revoke it the same way. No manual entry, no orphaned credentials.
What does this cost?
Managed Gate Services run on a flat per-unit monthly rate, quoted after an on-site assessment of your gates, operators, and access points. Every property is different — your rate reflects your actual system, not a generic estimate.
Do you work with HOAs, or only large multifamily owners?
Both. NXTGEN PropTech serves multifamily and commercial properties as well as HOA boards managing gated communities. The assessment and the plan scale to the gate system you have.
Can we get documentation for insurance purposes?
Yes. Every gate is surveyed and documented at assessment. Monitoring, maintenance visits, and dispatch activity are logged in your account and available for insurance and liability documentation.
See what a managed gate looks like on your property
Every service plan starts with an assessment, not a guess. We walk the property first: your gates, your operators, your access points, assessed as they stand today — not against a generic template. From that walk comes a flat per-unit monthly rate and a defined SLA, quoted for your property.
Request a Property Assessment